October 26, 2022

Thy Why - Of Math People and Heart People

We have all sorts of clients that purchase Wrike, but they generally fall into two categories. Math people and heart people. Some people want a project management tool that measures performance and capacity so they can pull a lever and turn a knob. Sure, Wrike can do that. Our power and versatility are unrivaled.

Then we have people who buy Wrike because they care about the quality of the interactions between their people. Commonly referred to as "collaboration." These are the vast majority of our clients. I am happy to say these clients are generally more successful. Why?  

Companies that purchase Collaborative Work Management software configure it to match the business. The "why" drives a million decisions. If the "why" is math - we care about our reports. If the "why" is heart - we care the collaboration between our people.

Here is the top suggestion you stuck around for:

Your reports will be garbage if people hate the user experience. And the reality is that the software does not create a poor user experience. The best software in the world sucks when deployed with the wrong emphasis. So first, build an incredible collaboration experience for your people. Heart. Then, shortly after, figure out what you need to do to get the math that matters.  

Don't forget. Businesses are a people endeavor. They are made of people, for people, by people.

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The Tipping Point, Switch, and Friction - A Work Management Fabel

I've recently had the opportunity to work with well-known brands that are scaling. They've come to Wrike because the amount of work on their plate is outpacing their current capacity to do it. Often these are marketing teams, but the story applies to any organization.As organizations adopt tools like Wrike, they often find friction around certain people or teams that have grown fond of their current software. This post isn't a pitch for Wrike - but those who know me know I like Wrike. So instead, this article is more of an exploration of the tipping point, the switch, and the friction.

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Not everyone has had the privilege of entirely depending on a patron to pay rent early in their professional life. Unfortunately, in modern times many are losing their understanding of who the customer is. You are not partners. They are paying your bills. If you are in SaaS and want your client to renew, learn from our professional peers in the hospitality business.

Contact

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3454 North Palm, West Palm Beach 33418 Fl.
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+1 (673) 673-7832
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